Shipping

United Kingdom

Free shipping on all pieces shipped within the UK by Royal Mail Special Delivery. You will be notified when your piece has been dispatched. If you have any special delivery requirements, please contact us at hello@carolcolejewellery.com.

Ireland

Free shipping to Ireland via Royal Mail International Tracked. Estimated delivery 3-5 working days.

United States & Canada

Orders over £1,500: Free shipping via FedEx Express.

Orders under £1,500: £85 flat rate via FedEx Express.

Estimated delivery 3-5 working days.

Returns & Exchanges

We hope you will be delighted with your jewellery. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase, in keeping with UK law.

Alternatively, we will refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If your order arrives back with us later than 14 working days, we can only offer an exchange or credit note.

All returns must be:

•       Returned within the applicable window stated above

•       Unworn and in perfect condition

•       In original packaging with your original order number

•       Sent via a trackable, insured service (e.g. Royal Mail Special Delivery)

Carol Cole Jewellery does not accept responsibility for return postage costs, nor for any items lost, stolen, or damaged in transit.

Items Exempt from Refund and Exchange

The following purchases are exempt from both the refund and exchange policies:

•       Made to order pieces

•       Commissioned pieces (bespoke)

•       Customised pieces (i.e. resized rings, custom chain lengths, engraved jewellery etc.)

Faulty or Damaged Goods

In the rare event that goods are delivered faulty or damaged, please contact us immediately at hello@carolcolejewellery.com so we can arrange a replacement, credit note, or refund in accordance with your rights under the Consumer Rights Act 2015.

If the package you receive is visibly damaged or open on arrival, please do not accept the delivery and contact us immediately to arrange a replacement. We will cover all return postage costs in this instance.

When returning a faulty item:

•       Please return your order using a trackable and insured service (e.g. Royal Mail Special Delivery) to ensure safe arrival

•       Please note: unless the item is confirmed faulty, return postage is not a pre-paid service and you will be responsible for shipping costs

International Returns

If you are based outside the UK and would like to return an order, you as the customer are responsible for any customs charges due on the item for it to be returned to the UK.

If you received free shipping (available on all orders over £1,500), your refund amount will be reduced by £85 to reflect our initial shipping fee.

International customs duties and sales taxes are non-refundable for shipments outside the UK.

Please return via a trackable, insured service. If you would like a FedEx return to be arranged on your behalf, please contact hello@carolcolejewellery.com - the shipping fee for this is £100 and will be deducted from your refund upon receipt of your order. We recommend this option to ensure your parcel is returned within our 14 working day refund policy.